At Omni Ayur, our top priority is to provide you with the best products and excellent service. Your satisfaction is essential to us, and we understand that sometimes you may need to return a product or request a refund. We want to make the process simple and straightforward, so please take a moment to read our refund and return policy below:
- If you wish to return a product, please keep the following guidelines in mind:
- The product must be returned within 7 days from the date of purchase.
- It must be unopened, unused, and in its original packaging.
- You'll be responsible for the return shipping costs, unless the return is due to our mistake. To initiate a return, contact our customer support team with your order number, reason for the return, and any relevant details. They will guide you through the process and provide further instructions.
Once we receive the returned product and verify its condition, we'll process your refund. Please note that the time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.
We offer refunds in the following situations:
- If the product you received is damaged or defective.
- If we mistakenly shipped the wrong product to you.
- If you didn't receive your order within the specified delivery timeframe.
To request a refund, contact our customer support team within 7 days of receiving the product. Provide your order number, details of the issue, and any supporting documentation like photos or videos.
Our customer support team will review your request promptly and work towards resolving the issue. In case of a refund, we'll reimburse you for the full purchase price, including any shipping charges incurred.
Please note that refunds are usually processed using the original payment method you used for the purchase. However, under certain circumstances, we may make alternative arrangements.
Some products may be non-returnable or have specific return conditions due to hygiene reasons or regulatory restrictions. These products will be clearly identified on our website or during the purchasing process. Please review the product description and any additional terms provided.
If you have any questions or concerns regarding our refund and return policy, don't hesitate to contact our customer support team. We're here to assist you and ensure a positive experience with our products.
Please remember that our refund and return policy may change over time, so we encourage you to review it periodically for any updates.
Thank you for choosing Omni Ayur. We value your trust in our products and are dedicated to your satisfaction.